Narrative Design Process: A Reflection

I am a fairly confident writer and earned an English minor in undergrad; so when I approached this assignment, I naïvely wondered “What could be so hard about putting together a little story for a game?” A lot. Actually, a whole lot.

The Process

I was fairly comfortable with ideation techniques and refinement. I’ve taken the rapid development class and also use iterative processes at work, so that was great background for this activity. Using the resources we were given to generate story ideas was helpful! Playing Rapid Fire was fun, but the Idea Cards technique left me confused, and after a few tries I gave up on that one. In the end I combined what I had from Rapid Fire with the What If Scenarios that highlighted training needs at work.

Figure 1. Freytag's Pyramid story arc

Planning the story was a matter of art imitating life. We’ve recently had several new hires at work, and training customer service personnel for the small e-commerce meal delivery company I work for seemed like a good fit for this game.

Initially I had the wrong idea, or maybe it was the right idea but the wrong approach. On my first take, I'd planned to allow