In Pursuit of Excellence:

A Playable Analog Prototype

Instructions:

Pursuit of Excellence: Nutrition Ninja Edition

Project DetailS

Analog Game Brief

Title: Pursuit of Excellence: Nutrition Ninja Edition

Subject Area: Customer Service knowledge of CompanyName value propositions, meal types, ordering & order types, billing, and shipping & delivery procedures.

Learning Domains: Declarative, Conceptual, Rules-Based & Procedural Knowledge

Mager Learning Objectives

Learning Objective 01: Using materials included with the game [condition], new CS Team members [audience] will find, state, and recall facts within the six knowledge categories [behavior], successfully earning a “belt” in each category [degree].

Food for Thought: a Narrative Learning Game

a companyname game

🥗 Food for Thought 🥗

Delivering Great Value to our Customers since 2009.

Project Details

Game Title and Intended Audience

The subject area and specific topic for the narrative game “Food for Thought” focuses on customer service employee training for an e-commerce meal service delivery company. 

The learner/player audience is typically under 35 and tech-savvy; has at least a high school diploma and may or may not have an associate's or bachelor’s degree; and always has some customer service or call center experience. The new team member will be working at a desk in the office of headquarters, taking a third-person POV. The learning objectives for this iteration of the game have been streamlined into two parts: building or deepening product knowledge and garnering an awareness of how presenting information to a customer impacts their decision making.